In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls. It ...

Up until recently, most contact centers either used the customer relationship management (CRM) application for agent desktops or they relied on the embedded desktop that came with their contact center ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds real-time, step-by-step visual guidance directly into the agent desktop. By ...

ONLYOFFICE has integrated the technology very differently. DocSpace 3.6 and Desktop Editors 9.2 gives you the totally optional ability to use an AI agent. The agent works directly within your apps to ...