SAN FRANCISCO, CA, August 21, 2025 (EZ Newswire) -- Assembled, opens new tab, the all-in-one platform trusted by the world's most discerning customer support teams, today unveiled its support ...

Artificial intelligence is redefining contact center operations far beyond the traditional service ticket, opening opportunities for customer support to redefine their value proposition to the ...

Wonderful Ltd., a startup that provides artificial intelligence agents optimized for customer support, has raised $34 million in funding. The company disclosed the investment on Wednesday. Index ...

Discover what most teams miss when rolling out support automation, including change management, data readiness, human ...

The automation tech leaders building the systems that are enabling much of today’s AI-powered workflows describe how the markets are shifting as organizations and individuals learn how to implement AI ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

Greater operational resilience demands significant advances in automation. Manual processes are the enemy of efficiency and cost-effectiveness. Troubleshooting, communication, and mitigation will be ...

Network automation is becoming a must-have for enterprises as networks get more complex and AI projects multiply. Traditional scripting, machine learning and process automation are being augmented ...

IBM Corp. is using its annual TechXchange conference in Orlando this week to announce a slate of software and infrastructure updates aimed at helping enterprises put artificial intelligence into ...