SmartAgent by Equature automates routine public safety calls, captures structured data, and keeps dispatchers focused ...

Smart whiteboard manufacturer Vibe is expanding further into hybrid work hardware with the Vibe Bot, a physical AI device ...

(TNS) — The Lyon County Emergency Communications Center has officially begun piloting its new AI call bot, named “Betty”, starting Monday, Dec. 1. The AI bot will begin answering ten types of select ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Microsoft is no longer content to sell individual AI copilots, it now wants to sit on top of the entire agent stack and coordinate how those bots behave at work. With Agent 365, the company is ...

DENVER (KDVR) — Facing major budget shortfalls, Denver is cutting back hours and staff for its call center that assists residents with city services and looking to leverage an artificial intelligence ...

A new tool from Microsoft called Agent 365 is designed to help businesses control their growing collection of robotic helpers. Lamanna envisions a future where companies have many more agents ...

The year 2026 is poised to mark a turning point for AI agents in the enterprise. After several years of hype and ...