Illegal robocalls have been giving heartburn to both consumers and enterprises alike. On one side, we as consumers have almost all faced annoying "car warranty" calls and, worse, "this is the IRS" ...

Bad actors are becoming more and more creative in defrauding consumers using the phone. Between the continued rise in robocalls, call spoofing and spam—along with legitimate calls being incorrectly ...

BRIDGEWATER, N.J.--(BUSINESS WIRE)--iconectiv: This year, consumers will lose $40 billion to fraudulent robocalls. The deluge of illegal robocalls also has conditioned 58% of consumers to answer calls ...

The call and text message records from mid-to-late 2022 of tens of millions of AT&T cellphone customers and many non-AT&T customers were exposed in a massive data breach, the telecom company revealed ...

Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from happening again. If you’ve ever checked your phone’s call history to see when ...

Organization of state regulators, criticized for lack of disclosure of its previous collected data, promises to gather new information on losses, claims payments, policy premiums and mitigation ...

ASU researchers tasked with analyzing the Phoenix Police Department's call data will determine who is best suited to respond to calls over the course of the next year with funding from part of the ...

It starts with an email. A few lines of text—a DOGE request. And a deadline that assumes you’ve been ready for this moment your entire career. Somewhere, someone hits “forward,” and the scramble ...

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

From targeted wiretaps to bulk surveillance dragnets, phone companies have been at the center of privacy concerns for decades—and their time in the limelight isn't over yet. On Friday, telecom giant ...

There's a chance your video calls will be used to train artificial intelligence. Zoom updated its terms of service this week to allow it to use some of its users ...