Emergency service workers are expecting your call. Many anticipate increased demand for help with the flu and various incidents over the festive period, but workers are also bracing themselves for ...

Police call handlers will get training to help them understand rural crime better. West Mercia Police has taken the decision after some farmers said their concerns were "not fully recognised or ...

Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. A phone consultation will be arranged to discuss the ...