In September, the Neon app briefly became a sensation on app download charts by promising to pay users for recording and sharing their phone calls. Then it abruptly went offline amid controversy over ...

A controversial app that claims to pay people for recordings of their phone calls, which are then used to train AI models, could soon return after being disabled due to a significant security flaw.

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...