Insurancenewsnet.com

Patent Issued for Systems And Methods For Intelligent Routing Call Center Solutions (USPTO 10,637,991)

2020 MAY 12 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News-- According to news reporting originating from Alexandria, Virginia, by NewsRx journalists, a patent by the ...
TechRepublic

Call Routing Can Impact Your Company Image

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...
CMS Wire

What Is Automatic Call Distribution (ACD)? A Complete Guide

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...
No Jitter

Understanding Ribbon Connect for Microsoft Teams Direct Routing

Ribbon Communications last year released Ribbon Connect, a cloud-based service that facilitates a rapid, yet flexible hybrid telephony scenario in which telephony users can connect to both a PBX and ...
Forbes

The New Era Of CX Starts With A Smarter Hello

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...
Insurancenewsnet.com

Patent Issued for Systems And Methods For Intelligent Routing Call Center Solutions (USPTO 10,805,469)

2020 OCT 26 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News-- A patent by the inventors Chan, Brian (Lincolnshire, IL); Brodie, Keith (Northbrook, IL); Kruse, Amanda ...