In an age when the customer is both always right and seemingly on every new channel out there, it’s increasingly important for brands and retailers to be where shoppers are and offer top-notch service ...

Amazon's Alexa+ assistant helps connect and manage devices, and it also performs tasks that many chatbots do. The company recently increased its capital expenditures forecast for the year, and it's ...

More and more people are turning to ChatGPT or other AI chatbots for advice and emotional support, and it’s easy to see why. Unlike a friend or a therapist, a chatbot is always available, listens to ...

Like countless other tacked-on AI chatbots, it repeatedly offered help few people wanted that it was barely equipped to ...

The AI industry will tell you it wants to make AI chatbots more ‘human.’ Why? Because tricking you into a state of hyper-attention is good for business. They say you can find anything on Amazon. Now, ...