Finding clients on Upwork has never been easy. With thousands of freelancers competing for the same projects, speed, personalization, and strategy have become key to winning contracts. For many ...

Attracting new clients is a challenge that every financial advisor faces at some point in their career. While traditional marketing methods still hold value, the industry's shift toward digital tools ...

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Phoenix: "I think it's time that we focus on growing the practice" stated Mark. "We do a great job for our clients, we have good policies and procedures, and last year we focused on upgrading and ...

The proportion of organizations rating their automation campaigns as ‘very successful’ nearly doubled this year compared to 2014 (2015 Email Industry Census). Investment in it continues as ...

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--In a pioneering move aimed at redefining the employee lifecycle and HR landscape, iQor’s Symphony [AI] ™ ecosystem integrates conversational AI with talent ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Most companies don’t spend time at the end of the customer’s ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...