As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

The value of humans. Human interaction is crucial for nuanced or complex customer needs, and it builds deeper emotional connections with brands. Blending human and machine. The key to great customer ...

NEW YORK--(BUSINESS WIRE)--Mphasis, a global technology company offering consulting, operations outsourcing and enterprise solutions, today announced the launch of the Mphasis Digital Customer ...

Only 3% of businesses put their clients at the center of their operations. This is an alarming statistic, considering that businesses that see themselves as “client-obsessed” report 49% faster profit ...

One of the best definitions I've found of our current climate, economic and sustainability crisis is depicted in Greta Thunberg's The Climate Book: The Facts and the Solutions. Thunberg's account ...

In business, there is no one team that is solely responsible for customer happiness. When it comes to customer engagement and support, all departments play a role in developing a positive customer ...

For a moment, think about your favorite restaurant. If you frequent the location often, the waitstaff may know your name, your favorite dish and where you like to sit. All of these elements create an ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...

In every sector, technological advances are raising customers’ expectations regarding how they should be able to interact with brands. The banking and finance sector, which has long emphasized product ...