High contact center turnover, fragmented information and outdated platforms share a common fix: invest in the people doing the work.

MELVILLE, N.Y.--(BUSINESS WIRE)--Despite advances in AI and automation, contact center agents remain frustrated by high volumes of manual, repetitive tasks and poor work-life balance. Nearly one-third ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

To better understand how things are changing in the customer service and experience space, I spend quite a bit of time speaking with technology vendors. One of my most recent chats was with Olivier ...