With the rise of AI, voice, and more generally language-driven technologies — like chatbots, Siri, and Amazon Echo — conversational user interfaces (CUI) have a chance of becoming the next major ...

The line between sales and marketing functions has been slowly blurring for several years now. But the rise of voice-enabled digital assistants may soon obliterate those lines altogether. Zoho this ...

Conversational UI cuts across the walled gardens of mobile and social to restore an open Web, but risks new vendor lock-in to restrict customer choice In the early days of what people used to call the ...

Throughout the years, technology has continued to dramatically transform. Everyday tools, that use to sit on your desk ten years ago, now fit right in your pocket. Advancing technology reshapes the ...

Bots are becoming one of the most fascinating technology trends of modern software applications. In some perspectives, Bots are starting to be considered a new generation of apps after websites and ...

As the web begins to evolve from flashy front ends, enterprises should consider new patterns of engaging users and driving business processes by pushing more of the grunt work into the background.

Not only do they spend more, they are also cheaper to attract – it costs five times more to attract a new customer than it does to retain an existing one. And then there’s the reputational cost of ...

We’re in the midst of a fundamental shift in how people interact with computers. What started as an impressive novelty has become a trillion-dollar opportunity and a trigger to an arms race between ...