Dr. Sandra Weppler's book, "Loved NOT Used" introduces customer advocacy framework that delivers guaranteed ROI while ...

Every successful business has one thing in common: a compelling value proposition. Here’s how to create one. A good value proposition makes customers choose one product or service over another. Yet, ...

In today's competitive marketplace, outsourcing your customer care to a dedicated team of inbound customer care partners is an effective way for your business to create exceptional customer ...

For generative AI users, the process begins by entering a prompt and ends when the results show up. This represents only a microscopic sliver of how the technology operates, but ever since ChatGPT put ...

Customers are becoming more satisfied with dealership service departments, but a higher percentage of them would never visit one to have their car serviced. Those contradictory findings in CDK's ...

ON OUR WEBSITE. THE HOLIDAY SHOPPING SEASON IS IN FULL SWING ON THIS CYBER MONDAY, BUT AS ADDIE MEYERS TELLS US, MORE AND MORE ARE CHOOSING TO GO BACK TO THE STORES. SHE SPOKE WITH ONE LOCAL BUSINESS ...