As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...

Why is the customer experience so important? Prioritizing the customer experience (CX) is crucial for any company's success. Organizations that are "customer experience-driven" consistently ...

What the AT&T Outage Can Teach Organizations About Customer Communication and IT Best Practices Your email has been sent On Feb. 22, more than 73,000 AT&T customers in the U.S. reported a network ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

This post was paid for by an advertiser. The Herald-Dispatch newsroom was not involved in its creation. Customer feedback isn’t just a nice-to-have; it’s actually one of the most important pillars of ...

Learn how AI is transforming the communication profession. Hear best practices from pros that are leveraging AI successfully. The Master of Arts in Media and Strategic Communication presents: ...