Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...
How do you make sure that adequate follow-up measures have been taken to resolve customer complaints the first time, so that potential return customers aren't turned off for good? One way is through ...
The Department of Transportation (DOT) launched a modernized system for air travel-related consumer complaints. The updated system replaces outdated 1990s technology, enabling faster complaint ...
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