The stakes are high when it comes to improving customer experience (CX), and we’ve seen more evidence lately that IT and technology are more critical to CX success than ever. For example, Home Depot ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, the leader in advanced conversation intelligence solutions for the contact center, today announced a game-changing generative AI product. AgentGPT is ...

In today's hyper connected and fiercely competitive business landscape, delivering exceptional customer experiences has become a non-negotiable priority. Customer service is no longer solely the ...

Influ2 is rolling out two new products to expand the company’s contact-level buyer intent functionality and transform the way go-to-market (GTM) teams receive, contextualize, and take action on buyer ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...