Sentiment analysis enables brands to more fully understand what their customers are saying, as well as the emotional state and meaning behind their words. When used by customer service agents, ...

A look at what customer experience analysis is and how brands can conduct it to correctly ascertain the quality, or lack thereof, of their customer experience. It’s official, the customer experience ...

As customer expectations continue to shift and escalate, businesses are turning to AI-driven technologies—particularly advanced sentiment analysis solutions—for the detailed insights they need to ...

For the past several years, we've been telling our clients that by 2020, providing a seamless customer experience will be more important than price or the product itself. Most consumers are willing to ...

“ While Teradata has long been the consistent, recognized leader in data management and analytics, business users sometimes leverage their own systems for customer analysis because of the need for ...

Artificial intelligence (AI) has emerged as the most transformative force in business in recent memory, and it is already reshaping the way companies interact with customers. Understanding this impact ...

Analytics has evolved from the basics -- visualizations, historicals and dashboards -- to the more complex with recommendations and predictions of outcomes. Now it's time to step it up and get ...

[Asia Economy Reporter Song Seung-yoon] Pulmuone announced on the 4th that it has developed a 'VOC (Voice of Customer)·Review Analysis System' that precisely analyzes customer experience data and will ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

NEW YORK--(BUSINESS WIRE)--Trust, inclusivity, always being of service, and going above and beyond are now major factors in creating the most meaningful customer experience, reports the 2022 X Index ...

When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...