RALEIGH, North Carolina, May 14, 2019 /PRNewswire/ -- More than half of large organizations are now using a customer data platform (CDP), according to a global survey of 200 companies carried out by ...
At higher levels of maturity, contact centers transform from cost centers into drivers of competitive advantage. According to BCG, organizations that effectively prioritize CX have seen 50% higher ...
Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. With so many businesses racing to use AI for customer experiences, how can yours pull ahead ...
(MENAFN- GlobeNewsWire - Nasdaq) QKS Group designates CSG as the Most Valuable Pioneer (MVP) for its AI-driven closed-loop journey management and leadership in embedding intelligence across the ...
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