Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 percent higher), ...

Customer obsession is heralded as a virtue in business. From Jack Bogle, who was passionate about democratizing investing for Vanguard Group account holders, to Jeff Bezos, who signaled a “relentless” ...

This week at the annual Forrester B2B Summit in Austin, company vice president and principal analyst Amy Bills shared four principles of behavior that allow customer-obsessed companies to grow revenue ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom announces Customer Obsession Day, a first-of-its-kind event to showcase the latest innovations in customer service and support, including best practices and ...

Lyft CEO David Risher credited the company’s most profitable quarter ever — over $1.1 billion in cash flow — to customer obsession. “Customer obsession is what drives our profitable growth,” Risher ...

Customer obsession is easy to talk about and hard to operationalize — especially at enterprise scale. In this episode of CX Decoded, we distill a CMSWire TV conversation with AT&T into five clear ...

At Amazon, “Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.” That ...

CIBC and a senior leader from AT&T to be honored at CX Summit North America for exemplifying customer obsession “This year’s Customer Obsession Awards winners embody strong commitment to improving ...

This year’s award winners, Brenntag and e&, will be recognised at CX Summit EMEA Brenntag, a global leader in chemicals and ingredients distribution, has been selected for embedding customer obsession ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom, an applied AI company that helps organizations hire faster, develop better and retain longer, today announced Customer Obsession Day, an annual streaming event ...