BOSTON--Enterprise applications specialist SAP has launched its newest customer relationship management system, placing an emphasis on expanded capabilities for specific markets and promising ...

Your customers are your most important asset, which is what makes selecting a CRM such a critical choice. Here's what you need to know to choose a winner. If you’re looking for a Customer Relationship ...

The elimination of decades of inadequate communication channels will suddenly unleash a tide of many opportunities, as well as challenges, for most organizations.As Web 2.0 applications move more ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: ...

As the Q3 earnings season wraps, let’s dig into this quarter’s best and worst performers in the sales software industry, ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

WennSoft CRM Extensions built on Powertrak™ customer relationship management software can help field service and construction organizations improve the way they manage customer information and develop ...

Microsoft Corp. is pressing ahead with its planned move into business-application software, one of many risky new efforts tied to its purchase last year of Great Plains Software. At an event Thursday ...

Last year, four out of every ten CRM systems sold were SaaS-based, and the trend is accelerating. In the recent Gartner report Market Share Analysis: Customer Relationship Management Software, ...