Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Delta Air Lines is taking the brunt of the number of delays and cancellations after the global IT outage over the weekend. Now, its customer service problems are frustrating even the most loyal Delta ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Aug 29, 2024, 02:40pm EDT Imagine that one of your customers ...

LITTLE ROCK -- The Arkansas Public Service Commission staff reported Tuesday that Summit Utilities Inc. has cleaned up its billing errors and customer service problems, though staff called on the ...

Suumit Shah never liked his company's customer service team. His agents gave generic responses to clients' issues. Faced with difficult problems, they often sounded stumped, he said. But when Shah saw ...

WITH WHAT TO WATCH FOR TONIGHT. TROUBLES, TRACKING FRAUD, UNANSWERED CALLS AND FRUSTRATED CALIFORNIANS TODAY, FOR THE FIRST TIME, WE’RE GETTING ANSWERS ABOUT WHAT HAPPENED WITH THAT MIDDLE CLASS TAX ...

While Comcast has received the most press this year for its legendary, but perhaps improving, customer service -- the company did not even make Consumer Reports fifth annual "Naughty & Nice" list.

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. When Mario Matulich thinks of hotel chains with great customer service, ...