The gap between brand vision and positioning and customer perception isn’t always obvious at first. But it can be damaging. Over time, it can weaken loyalty, erode trust, and open the door for ...

Customer expectations have never been higher, so how do you keep up with the growing and changing demands of your customer market? In a recent Hubspot survey, 88% of respondents said customers have ...

AUSTIN, Texas--(BUSINESS WIRE)--Khoros, a global leader in digital-first customer engagement software, today announced an expanded partnership with Jetson, a leading innovator in e-mobility products, ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Expanding on its role in supporting technology-backed advancements and encouraging secure digital transformation in line with ...