Making a sale is one thing. But how a hardware and/or software supplier provides the initial onboarding training, and ongoing help desk and field service support, is what truly separates one industry ...

Imagine a situation where you, or someone you know, has bought a new piece of electronic equipment and after you get it home and take it out the box, you just can’t get it to work. You read and try to ...

Verizon Connect Reveal Field is for field service businesses with 5 to 50 employees, and comes packed with CRM features. We may receive a commission from our partners if you click on a link to review ...

Economic uncertainty is a time to invest in customer experience, not cut it, and field service is rife with opportunities to exceed customer expectations. In economic uncertainty, it’s natural for ...

Ninety-four percent of customers say service influences repeat buying decisions. Today, 88% of customers say the experience a company provides is as important as its products or services, and 94% say ...

It’s not new news. In the dynamic landscape of field service, technology, and innovation are pivotal. But let’s focus less on the direct benefit technology adoption has on your pocketbook and more on ...

Product knowledge is a competency and customer service is a job role or function. While some customer service jobs don't require product knowledge, service employees in manufacturing, wholesale or ...

Customer service is the great differentiator that transcends industries and provides seldom-questioned value to a business. As companies transition away from traditional customer service and replace ...

Zuper (https://zuper.co) is an intelligent field service management and customer engagement platform for organizations that features basic and optional customizable modules to facilitate optimized ...

The field technical service professional is responsible for repairing, servicing and installing Company equipment at the customers. Goal is to work as efficient as possible by optimizing the field ...