Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. Sep 15, 2025, 11:50am EDT Two business people looking at ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...