CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as ...

SAN FRANCISCO--(BUSINESS WIRE)--New Relic (NYSE: NEWR), the observability company, announced the general availability of a first-of-its-kind service level management experience to empower developers, ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...

Increasingly dependent on their networks to realize evolving business objectives, companies are looking harder at new service-level management software. These tools are designed to track and enforce ...

Managing IT from a services perspective is clearly on the rise. In a recent newsletter, I wrote a summary of the results of EMA’s service-level management acceptance survey of 46 IT professionals, ...