Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...

You've probably seen me post MANY times about work at home virtual assistant jobs. I love sharing information about it as a ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. The pandemic didn't just make offices virtual. It has also made office ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...

I hired a virtual assistant and work with her five hours a week. It was hard to ask for help, but since she started three years ago, my productivity has improved. During that time, I've finished my ...

Mercedes says its virtual assistant transforms the "car-driver relationship." The artificially intelligent computer KITT from "Knight Rider" could do it all -- drive solo, speak to humans, land quips ...

Becoming a virtual assistant is one of the easiest ways to work from home. If you’re not sure what a virtual assistant does and how to become one, keep reading! We’re going to cover everything you ...

Virtual assistants joined the workforce in record numbers as the gig sector grew amid the pandemic. Discussions about VAs and gig workers on social media are inspiring others to become entrepreneurs.