ASHEVILLE – AdventHealth in Hendersonville received a citation from regulators for failing to allow a behavioral health patient to speak to a patient advocate. The North Carolina Department of Health ...

Background: Patient complaints are viewed as indications of dissatisfaction with the service received or experience at a health care institution. The prediction of patient complaints is not clearly ...

When patients complain, it tends to bring you and your team members down. No one wants to hear about what they're doing wrong, especially from irritated patients who are unhappy with your practice.

Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

Loading external pages may require significantly more data usage than loading CBC Lite story pages. Charles Kinch spent over four years complaining to the B.C. health system following the death of his ...

Complaints against a hospital trust in Hertfordshire rose by 52% last year – with “attitude and behaviour of staff’ cited as the top cause for complaint.

The proportion of physicians who had at least 1 unsolicited patient complaint increased significantly as industry payments increased. Physicians who receive more in general industry payments are more ...