A Greater Manchester Police call handler sobbed 'I did my best' as she was quizzed abut why she had rated a 999 call 'low risk' from a dad who was killed by a housemate a day later. Samuel Opokiti, ...

A police call handler believed a man calling about the welfare of his brother before his death was misleading her to "get a reaction", an inquest has heard. Shafiqul Haidhar - who had a history of ...

People have been left heartbroken after hearing about the calls 999 handlers receive on an almost daily basis - and it has ...

A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...