In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive ...

This question comes to me from a reader. It is published with permission and has been edited for grammar and flow: Dear Mariana, My partner of two months and I went away for the first time this ...