The General Prescription for dealing with problematic clients is to build trust by reducing their perception of risk. Invest more in face time and reassure them about your product or service delivery.

Breaking up is hard to do. And it's even harder for financial advisors who feel the need to cut ties with an active client. As any advisor will quickly admit, it’s not easy landing a new client. Most ...

Regardless of their industry, most professionals will encounter challenging customers at some point in their careers. In the agency world, scenarios where customers aren’t satisfied with creative ...

The best way to prevent problems with difficult clients is to define your immutable laws. Think of your team and top clients as precious gems to be protected. Sooner or later, it happens to all of us.

Problem clients never get better with time. Instead, over the course of a representation, problem clients often go from being challenging relationships to legal malpractice claims in progress. As a ...

In an uncertain environment, it's easy to see why businesses may have trouble severing ties with a toxic client. But maintaining the relationship might not just cost you money, time and headaches. It ...

One of the comforting lies that law firms like to tell themselves, is that the problem with clients is they don't understand how Big Law works. Any law firm who says this — or even thinks it — has the ...

It’s critical for MSPs to be able to identify problematic clients and distinguish them from clients that align perfectly with the MSP’s core values and competencies. It’s not always easy, however, to ...

Opinions expressed by Entrepreneur contributors are their own. Every small business has them: The problem child. The screamer. Mr. or Ms. Picky. The scope-creep king. The late payer. Maybe your client ...