You might wonder whether an item you returned to Costco is destined to be sold to a new customer. The answer depends on ...

American shoppers returned $743 billion worth of merchandise in 2023, according to a report by the National Retail Federation and Appriss Retail. As a percentage of sales, the return rate amounts to ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

There is a psychological aspect behind Costco's "Risk-Free 100% Satisfaction Guarantee" that allows customers to return nearly anything they wish. While you can't send back things like alcohol (who's ...

Buyer’s remorse might lead shoppers to hold tightly on to receipts. They’ll frantically search for return policies to learn whether or not they can reclaim the funds they spent so freely. Some places ...

One of the many selling points of Costco you've probably heard about is the company's generous return policy. Barring a few exceptions, Costco will accept any purchased item as a return and refund you ...

Bethesda-based Liquidity Services is among companies helping retailers salvage value from returned merchandise that is in its original condition. (Courtesy Liquidity Services) An estimated 18% of ...