Tension: Companies claim to want authentic culture while simultaneously deploying technology that makes authentic communication feel dangerous. Noise: The discourse around workplace monitoring gets ...

Catchpoint, a digital experience solution provider, has added a “user sentiment” capability to its monitoring platform. The option combines with the software’s Synthetic, Network, Endpoint and Real ...

AI-powered discovery has changed how customers find and choose businesses. Instead of scrolling through traditional search results, people now rely on generativ ...

Email senders can quantify the emotional tone of their customer and team communications with a new offering from SaaS provider EmailAnalytics. The goal is to give businesses a “new metric that ...