Service-level agreements (SLAs): The key components project managers should know Your email has been sent Almost every project requires vendor services; after the project is complete, those services ...

Business process management techniques can feel like an alphabet soup of arbitrary acronyms, but don't let it intimidate you. Each process is easy to understand on its own. In the case of SLA (service ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as ...

“Cleo’s RADAR is proving to be a total game-changer by creating more predictability in our operations and protecting our revenue and relationships through better SLA management of our B2B transactions ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...

With the growing market for cloud computing services in India, organizations no longer concern themselves only with cloud service availability. They want to know how the vendor can help them provide ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...