Ever excitedly logged into a new software, only to be met with a pop-up tour? If so, you've probably felt the sinking feeling of having your enthusiasm disturbed by a lengthy, often unskippable ...

If your Net Promoter Score (NPS) score is low, your brand loyalty is hurting; or if you’re seeing customers transition to competitors, then your software onboarding process could be the culprit. The ...

Companies that effectively onboard users into their software products are four times more likely to outperform their competitors in terms of profitability and growth, according to a recent survey by ...

It is an unfortunate reality that for many companies implementing new SaaS solutions, the rollout period is riddled with miscommunication and confusion, resulting in a dampening of initial client ...

Professional environments are seeing quite a bit of unpredictability these days, from market demand to labor markets to evolving technology and strategies. One thing that’s true for nearly everyone, ...

Ensuring a new hire’s start is a good one gives them a solid foundation to build on. They’re more likely to engage with their job and stick around if things start off on the right foot — but ...