AWS Announces Contact Lens for Amazon Connect, a New Machine Learning-Powered Analytics Capability for Customers to Better Assess Call Contacts AWS's contact center service adds capabilities that make ...
LAS VEGAS, December 01, 2025--(BUSINESS WIRE)--Deepgram, the world’s most realistic and real-time Voice AI platform, today announced integration of its enterprise-grade speech-to-text (STT) and ...
One of the biggest pieces of news coming out of Enterprise Connect 2017 was cloud infrastructure giant Amazon Web Services' entry into the contact center space with its Amazon Connect product (see, ...
Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...
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