Demand Gen Report

Intercom Launches Conversational Support For Enterprises

Intercom, a customer relationship platform, has launched 20+ new features to deliver enterprise-grade efficiency to support teams, boost their performance and scale to conversational support.
Demand Gen Report

Intercom Launches New Engagement OS Support Tools To Modernize & Increase Internet Traction

Intercom, a customer communications platform, launched two new tools — Surveys and Switch — that focus on delivering better customer service. In addition, the company released a next-generation ...
Business Insider

Intercom Adds New Products to its Engagement OS, Reinventing Traditional Customer Engagement Models

Intercom debuts new products and platform innovation at New at Intercom event SAN FRANCISCO, March 23, 2022 /PRNewswire/ -- Intercom, the Engagement OS, today launched two new products: Surveys, the ...
Harvard Business Review

Video Quick Take: Intercom’s Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...