Telstra today announced a new strategic relationship with Genesys to bring to market its new cloud-based contact centre solution - Telstra Cloud Contact Centre – Genesys. Available in September to ...

The clumsily named ‘Telstra Cloud Contact Centre – Genesys’ will be available in September to Telstra’s business, government and enterprise customers. Announcing the deal, Telstra’s Philip Jones said ...

Australian financial institution Greater Bank has moved its contact centre services to Genesys PureCloud in an effort to become a “bank of tomorrow”. The Hamilton-headquartered bank bought the Genesys ...

When it comes to business wankery, there may be no greater indulgence than the corporate customer award. This week, a global call-centre company called Genesys named Telstra its “Asia Pacific Cloud ...

Telstra has confirmed that many of the staff for its new 24-hour call centre operation will work remotely, shifting from its current arrangement of using dedicated facilities. "We won't get that many ...

Telstra has announced a ‘strategic relationship’ with US contact centre vendor Genesys. The clumsily named ‘Telstra Cloud Contact Centre – Genesys’ will be available in September to Telstra’s business ...