Companies that want higher levels of customer confidence should focus more on removing surprises. Confidence isn’t created by explanations. It’s created by consistency and clear expectations.

Some time ago I was approached by a person who's been studying and teaching Nonviolent Communication in China for some time. He posed a simple question: "What is the difference between honesty and ...

We can learn a lot about communication from politicians. How do they address the three essentials in good comms: Transparency ...

Across many developing nations, governance debates increasingly circle around a single, troubling reality: the erosion of ...

Being transparent is key to earning consumer trust, building and maintaining a strong reputation with the public and empowering employees — all of which ultimately drive business growth, but more ...

The post-Covid-19 era has reshaped crisis communications, making transparency and accountability critical for leadership. The pandemic highlighted the need for clear and honest communication, ...

Recently, as I waited for a delayed flight with zero status updates from the airline, I started thinking about uncertainty. Specifically, why it makes human beings so anxious. Sometimes receiving bad ...

Coloradans aren’t divided by party as much as we’re united by frustration. Across Northern Colorado, it doesn’t matter who you voted for. You’re telling me the same thing: You don’t trust politicians ...

For me, the issue is more about the kind of transparency and honesty rather than about how much. The reason this feels critical is that I so deeply want to transcend the either/or that so many of us ...