User-centric IT, a term used by a multitude of technology companies and enterprises these days, might sound like another trendy marketing ploy. But its advocates insist the concept is really about a ...

Delivering an exceptional user experience is table stakes for running any app or digital service today. While major outages and service disruptions can frustrate users, the real battleground lies in ...

In many cases, a customer’s first impression of a business is determined by a visit to its website. It’s essential for a company in any industry—whether B2C or B2B—to keep a close eye on changing ...