When you think of your organization's values, you likely focus on its mission and the values that define your workplace culture. But those aren't the only values your organization has. There's also ...

Evan Siegel is eGain’s VP FSI. He is democratizing financial guidance by applying the latest developments in knowledge management. The value discipline model provides a good framework for developing a ...

According to the Value Discipline Model, businesses can deliver the most customer value by focusing on one — and just one — of three value disciplines: operational excellence, customer intimacy, and ...