Service-level agreements and key performance indicators are the most common ways to measure a vendor’s performance. While these types of metrics are highly quantitative, they’re fundamentally flawed ...

When Jim Healey, vice president and CIO at Affymetrix Inc., joined the biotechnology firm in February, the first thing he did was ask for a list of all the Santa Clara, Calif.-based company’s IT ...

When you contract to have work done for your company, you need a way to monitor and evaluate how well your contractors perform. A plan that includes measurable key performance indicators can keep you ...

Vendor setup rarely fails because procurement forgot a form. Vendor setup fails because supplier onboarding lives in email threads, approvals sit with the wrong owner, and the vendor master turns into ...

Key Takeaways Supply chains are becoming more distributed, and as a result, vendor relationships have become ongoing ...

REDMOND, Wash — May 10, 2005 — Microsoft Corp. today announced availability of a private beta release of a new server-based business performance management scorecard application. Code-named “Maestro,” ...

Vendor management and performance are critical in streamlining operational efficiency in the business world. This singular factor could mean the difference between drastically reducing risk and ...

Supplier quality management is a critical business practice for companies that increasingly outsource business processes to strategic partners and have increased reliance on vendor products and ...

Cadec Global has added performance management scorecards to its PowerVue system, allowing managers to track and report on driver and vehicle performance in real time. The scorecards, also known as GYR ...