When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

During a recent visit to a skilled nursing facility, a nurse made an insightful comment that stuck with me: “You can’t unscramble eggs.” This simple yet profound statement highlighted the difficulty ...

You’ve heard of probable cause. You’ve found the root causes of problems. But what is plausible cause, and why should we care? After all, plausible cause isn’t even an entry in my favorite dictionary ...

On-call was built on a false assumption: that humans are the fastest way to interpret failure. That assumption collapsed the moment production systems began making economic decisions continuously. In ...

Spirent Luma uses a multi-agent architecture and deterministic rule sets to automate root cause analysis in multi-technology network environments.

Alpha Software has released a Non-Conformance Report (NCR) solution via the Alpha TransForm platform, helping manufacturing quality managers ...