Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Workforce management (WFM) solutions are essential in good times and even more indispensable when the economy is challenged and budgets are tight. These applications have always been one of the ...

Mordor Intelligence values the current global workforce management software market at $9.4 billion and expects it to reach $11.7 billion by 2030, expanding at a 7.1 percent compound annual growth rate ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. While many providers sell WFM as a costly and complex add-on, 8x8 includes ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Legion Technologies, an innovator in workforce management (WFM), announced today that its Legion WFM solution is now an SAP endorsed app, available for online ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Legion Technologies, an innovator in workforce management, today announced that its Legion AI platform has been named “AI-based Workforce Management Solution of ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

8x8 Workforce Management is now a standard capability of every 8x8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional ...