Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...
CMSWire

Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate ...
Business Wire

72% of Training and L&D Professionals Cite Learner Engagement as Top Virtual Training Obstacle Despite Global Adoption

WASHINGTON--(BUSINESS WIRE)--Class Technologies Inc., a global leader in virtual classrooms, today announced the findings of a new research study conducted in collaboration with Microsoft and Training ...

Zoom unveils new 'Virtual Agent 3.0' for improved customer service automation

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time ...