Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

Directly now enables secure, private, 1-to-1 conversations between certified experts and customers to resolve complex inquiries that may require account and transaction information such as order history.

A new feature we released this week lets experts upvote or downvote other experts’ answers. This is an addition to the existing interaction mechanisms that all work together to inform Directly’s routing …

If you wish to transmit your personnel data directly from one data controller to another data controller, the same will be processed, wherever it is technically feasible.

We leverage AI & machine learning to automatically serve answers, written by experts, to solve repeat questions.

Stowe Boyd, managing director for Gigaom Research, sat down with Directly CEO Antony Brydon to discuss “the skills vs. wages snare” or in other words…

Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand customer …