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Posted in: Genesys Cloud - Developer Community! We have a use case where we have a post-call survey with a free-form question at the end. As part of that question we need to also pass …
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Genesys Cloud - UI New Features
Oct 17, 2024 · Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the …
Genesys Cloud CX Release Notes - January 12, 2026 | Genesys …
Jan 12, 2026 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product …
Genesys Cloud SSO Certificate Expiry 10Dec2025 | Genesys Cloud
On Wednesday December 10, 2025, Genesys Cloud will update its single sign-on certificate ahead of the current certificate's expiration on January 1, 2026. Gene
Genesys Cloud Release Notes | January 12th 2026 | Workforce …
Jan 12, 2026 · Genesys Cloud enables features for release starting on Monday and completing by the end of the day Thursday, per region. If you do not see a feature enabled for your …
Genesys Cloud Release Notes | January 26th 2026 | Workforce …
Genesys Cloud – January 26, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For …
Discussion Posts - Genesys
Genesys Cloud - Developer Community "From" Address on workflow Send Notification Block 0 01-21-2026 by Sheree Barrett Genesys Cloud - Main Conference button in script 1 01-21 …
Passkey support (WebAuthn) for MFA on Genesys Cloud | Genesys …
Dec 10, 2025 · This makes it a lot easier for organizations to implement MFA for Genesys Cloud. How do they work? The Web Authentication API (also known as the WebAuthn API) is a …